You’ll receive an email with your TICKET NUMBER in a few minutes (check your junk/spam folder if you don’t see our email).
DROP OFF INSTRUCTIONS:
Drop off hours:
Monday-Friday from 10 AM-6 PM
If your bad drive is an external hard drive and you have already removed the enclosure, it is unnecessary to reassemble it. Just hang on to the enclosure and drop off the bare hard drive (along with the enclosure’s PCB, if available).
If you have chosen to supply your own transfer drive, be sure to drop it off when dropping off the bad drive. Also, see our rules for providing a transfer drive (in particular, the drive must be an external hard drive or a bare SATA drive, no flash drives).
If you have a hard drive, ensure the ORIGINAL PCB is attached (this only applies if you tried a “PCB Swap”).
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