Honesty – Us
Because our rates are independent of the problem with your drive, our diagnosis can be trusted. There is no incentive for us to say your drive has “bad heads” when we charge the same price even if a head swap is necessary. If donor parts are required, we charge you the exact price we pay (and also send you a link to the precise drive online).
Our success rate is ~85%. But, some specific hard drive models are significantly more or less likely to be recovered. For example, 3.5″ Seagate 3TB “DM” drives often have unrecoverable platter damage, so the chances of success for this model will be lower than a 2.5″ Fujitsu 250GB drive. Severe platter damage causes at least 5-10% of all failed drives to be unrecoverable. By providing a “Chances Form,” we give our customers realistic expectations of their likelihood of a successful recovery.
Honesty – Them
They will often intentionally misdiagnose your device to justify their high prices. Several times a week, we receive drives that went to other companies first, and our customers were told the heads are bad (and quoted over $1000). Then we diagnose the drive and determine the heads are good, and the problem with the drive was something else entirely (i.e., bad PCB, firmware corruption, etc.).
Other companies say things like “we have a 99% success rate,” when, in fact, this is an impossible number to achieve. Given that 5-10% of all failed drives have unrecoverable platter damage, 95% is the closest possible success rate. But, in reality, other issues can make a drive unrecoverable (firmware corruption, bad/lost ROM chip, file corruption, encryption failures, etc.), so even a 90% success rate is highly unlikely for any data recovery company to actualize.