Drop-Off Your Device

Los Angeles local? We’re in Studio City, just above Hollywood.

Our prices for data recovery are $300, $400, or $500 (depending on your device’s specifications). This cost does not include a donor drive, shipping, or a transfer drive, if applicable.

We recommend submitting our Chances Form before dropping off your device. We’ll respond ASAP with a price quote and your “chances” for a successful recovery, along with further details about our data recovery process.

*Not near Los Angeles, CA? Mail us your device instead.

Submit Our Drop-Off Form

$300 Data Recovery Street View

Drop-off Instructions:

  1. You need to submit a Drop-Off Form.
  2. Minutes after submitting the form, you’ll receive an email with your ticket number.
  3. Write your name & ticket number on your device (if there is no room, you can write on a piece of paper and tape or rubber-band it to your device).
  4. Drop-off your device from 10 AM – 6 PM (M-F). Our address is 11390 Ventura Blvd Suite 5, Studio City, CA 91604.
  5. We will send an email confirming your recovery rate and immediately move your device to our data recovery queue.
  6. Whitelist our email addresses to ensure our emails arrive in your inbox.

Transfer Drive Information:

The “Transfer Drive” is where we move the recovered data.  

You can buy a Transfer Drive from us or provide your own.

Rules for providing your own Transfer Drive:

  1. The drive must be EMPTY. Your Transfer Drive will be formatted (all your data will be permanently deleted) before we start moving the recovered data.
  2. The drive must be an external USB drive or a bare SATA drive.
  3. The drive cannot be a NAS drive (with an ethernet connection), USB flash drive (unless the bad device is also a USB flash drive; even then we still don’t recommend it), or a PCIe/NVMe/M.2 SSD (unless it’s inside a USB enclosure).
  4. You must provide the Transfer Drive when dropping off the bad device.
  5. The drive should be equal to or greater in size than the bad drive (you could provide a smaller drive, but if it’s not big enough to store all your data, we will move your data to the smallest drive we have for sale).
  6. If you don’t drop one off with your bad drive, you must buy a Transfer Drive from us.

We do not need USB cables (for the Transfer Drive or the “bad” drive). But, if your Transfer Drive uses an AC adapter (that is, you don’t have a “portable” drive powered by a USB cable), you must include this AC adapter. We don’t need the AC adapter for your “bad” drive (if it used one).

If you need an external drive recovered:

  • We will need to remove the enclosure to access the bare drive, which may be damaged during this process. We do not install the hard drive back into the enclosure (although we will give back the enclosure along with the bad drive).
  • If you have already removed your hard drive from the enclosure, please do not re-assemble it. Keep the enclosure and give us the bare hard drive (along with the enclosure’s PCB, if there is one).

You must submit our Drop-Off Form before dropping off your device!

Submit Our Drop-Off Form

Questions?

Check our FAQ, chat, or email.