Los Angeles local? We’re in Studio City, just above Hollywood.
Our prices for data recovery range from $300-$500. This cost does not include a donor drive, shipping, or a transfer drive, if applicable. We highly recommend submitting a Chances Form before sending us your device. We’ll respond ASAP with a price quote and your “chances” for a successful recovery.
You must submit our drop-off form before dropping off your device:
Write your name & ticket number on your device (if there is no room, you can write on a piece of paper and tape or rubberband it to your device).
We will email our Terms & Conditions after receiving your device. We can’t start working on your recovery until you have written back to approve our Terms & Conditions.
Drop-off and pick-up hours are 10 AM – 6 PM (M-F).
Payment is required BEFORE picking up your recovery.
If you want to provide your own Transfer Drive (the drive used to store your recovered data):
It must be an EMPTY drive. We will be reformatting it (deleting existing files) before moving the recovered data.
It must be a single external hard drive or bare SATA drive of equal or greater size than the “bad” drive. We can not move to NAS (Network Attached Storage) devices or USB flash drives (unless the “bad” device is a flash drive).
It must have enough free space to accommodate all your recovered data (which is sometimes greater than the total size of the bad drive).
If your transfer drive is found to be defective or not large enough, you agree to buy one from us if your recovery is successful.
The Transfer Drive must be provided off when you drop off your bad device. We do not accept Transfer Drives after receiving your “bad” device.
If your failed hard drive is inside an external enclosure…
We will need to remove the enclosure to access the bare drive. The enclosure may be damaged during this process. We do not install the hard drive back into the enclosure (although we will give back the enclosure along with the bad drive).
If you have already removed your hard drive from the enclosure, please do not re-assemble it. Keep the enclosure and just give us the bare hard drive (along with the enclosure’s PCB, if there is one).
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