Los Angeles local? We’re in Studio City, just above Hollywood.

YOU MUST SUBMIT A DROP OFF FORM BEFORE DROPPING OFF YOUR DEVICE!

Submit Drop Off Form

You can also mail us your device to help slow the spread of COVID-19 (it’s safe and only costs $5-$10 with free USPS pick up at your house). 

*Not near Los Angeles, CA?  Mail us your device instead.

Our prices for data recovery range from $300-$500. This cost does not include a donor drive, shipping, or a transfer drive, if applicable. If you haven’t already, we highly recommend submitting a Chances Form before dropping off your device. We’ll respond ASAP with a price quote and your chances for a successful recovery.

Drop Off Information

COVID-19 DROP OFF AND PICK-UP RULES:

  1. All drop off customers must submit a Drop Off Form before dropping off.
  2. Drop off and pick-up hours are 10 AM – 6 PM (M-F)
  3. Only one person is allowed in our lobby at a time.
  4. Wearing a face mask/covering is required. If you refuse to wear a mask, we can meet you outside.
  5. We will be sending our Terms & Conditions via e-mail (after you drop off your device) BEFORE we start working on your recovery. We can’t start working on your recovery until you have written back to approve our Terms & Conditions.
  6. Payment is required BEFORE picking up your device(s). 

If you want to provide your own transfer drive

  • It must be EMPTY! We will be reformatting it (deleting any existing files) before we start moving the recovered data.
  • It must be a single external hard drive or bare SATA drive of equal or greater size than the “bad” drive. Sorry, we can not move to NAS (Network Attached Storage) hard drives or Linux formatted hard drives.
  • It must have enough free space to accommodate all your recovered data (which is sometimes greater than the total size of the bad drive).
  • If your transfer drive is found to be defective, you must buy one from us if your recovery is successful.
  • It must be dropped off at the same time you drop off your bad hard drive. We do not accept transfer hard drives after receiving your “bad” hard drive.

If your failed hard drive is inside an external enclosure…

  • We will need to remove the enclosure in order to gain access to the bare drive. The enclosure may be damaged during this process. We do not install the hard drive back into the enclosure (although we will give back the enclosure along with the bad drive).
  • If you already removed your hard drive from the enclosure, please do not re-assemble it. Keep the enclosure and just give us the bare hard drive (along with the enclosure’s PCB, if there is one).

Drop off and pick-up services are available Monday-Friday from 10 AM-6 PM.

REMEMBER: YOU MUST SUBMIT A DROP OFF FORM BEFORE DROPPING OFF YOUR DEVICE!


Questions? Check our FAQ, chat, or .

Can we recover your failed hard drive, SSD, flash drive, or RAID?

Click below to submit our Chances Form and you'll hear back from a data recovery technician in minutes!

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