Our rates are pre-determined, and agreed upon, before we start working on your data recovery. There will be no surprises when your recovery is finished and it’s time to pay the bill.
Bare hard drive; less than or equal to 2TB: $300.
Western Digital “My Passport” 4TB: $500 (this drive is larger than 2TB, has a USB PCB, and is encrypted with Western Digital’s Smartware; but our max rate for any single drive is $500 — excluding donor parts, if applicable).
Seagate “Expansion” 1TB: $300.
Seagate “Backup Plus” 1TB: $300.
All our transfer drives are brand new, name brand (usually Seagate, but could be Hitachi, Toshiba, Samsung, or Western Digital), and backed with at least a 1-year manufacturer warranty.
PORTABLE USB 3 HARD DRIVES (these drives are powered from your computer using a USB cable):
DESKTOP USB 3 HARD DRIVES (these drives are powered using a power adapter/wall outlet):
Larger drives available upon request.
Transfer drive prices do not include sales tax (for CA residents only).
1) The drive must be empty. Your transfer drive will be formatted (all your data will be permanently deleted) before we start moving the recovered data.
2) If your transfer drive is too small or defective (i.e. contains bad sectors, un-mounts itself while moving data, etc), you must purchase a drive from us.
3) The drive must an external hard drive (with USB, Firewire, or Thunderbolt) or a bare SATA drive.
4) Transfer drive cannot be a NAS (with an ethernet connection) or a USB flash drive (unless the bad drive is also a flash drive, or other small devices, like an SD card).
5) The drive must arrive in the same box as the bad drive (you cannot send in a transfer drive after we receive your bad drive). If you do not include a transfer drive with your bad drive, you must buy one from us.
If your hard drive is larger than 2TB, there is an extra $100 fee if we can recover your data. We charge this fee due to the extra time required to clone large drives. Even if just a small amount of data is being used, we still clone the entire drive, as this is the safest approach in most cases.
Other data recovery companies charge $1 per GB, which means a 3TB drive would cost $3000. A successfully recovered 3TB drive with us is just $400.
If you have an encrypted hard drive there is an extra $100 fee if we can recover your data. This is because any encrypted hard drive is much more difficult and time-consuming to diagnose and recover data from. Some examples of encryption include:
Other data recovery companies charge $500-$2000 extra for encrypted hard drives.
If you have a portable external hard drive with a USB port built-in to the PCB, there is an extra $100 fee if we can recover your data. This is due to the complexity of recovering data from a “USB PCB” hard drive, as it does not have the standard “SATA” or “IDE” interface on the PCB.
You can use the pictures below to determine if your hard drive has a USB PCB (you need to remove the hard drive from the enclosure to see the PCB). Send us a picture of your hard drive if you need help identifying your PCB.
Other data recovery companies charge $300-$800 extra for USB PCBs.
Return shipping is usually $15 ($10 for CA residents) depending on the size and number of hard drives. When deciding on what kind of transfer drive to buy, consider that “portable” external hard drives are cheaper to ship than regular size external hard drives.
We encourage customers from other countries to include a return shipping label (with customs forms, if applicable) to avoid any unforeseen return shipping fees or hassles.
If you have an iBook, PowerBook, MacBook Pro, and certain PC laptops which are difficult to open, or an iMac/All-in-one PC, there is a non-refundable $75 fee for removing the hard drive. We can only perform data recovery with direct access to the bare hard drive, removed from the computer/enclosure.
We save our customers thousands of dollars with our RAID data recovery services because our data recovery prices are less than 1/4 what our competitors charge, and we achieve the same results (assuming they are as good as us). RAIDs are charged per hard drive. Below are some example prices:
No charge if your data can’t be recovered.
Most data recovery companies start at $3500 for a 5-drive RAID.
If the cover of your hard drive has been opened (exposing the platters), there is a $50 non-refundable up-front payment required.
This fee is due to the increased diagnosis/repair time required after the cover has been opened. Opening the cover can create several other problems, separate from the original problem, which makes repairing the drive more difficult and time-consuming.
When the cover goes on the hard drive (at the factor, by a machine), the screws are all tightened to an exact amount. Then the heads are programmed to work with this “amount.” How tight each screw is screwed into the cover can affect the head alignment. Therefore, once the screws have been adjusted in any way, the “cover” alignment is different and the “head” alignment may be too different to work. The heads are very tiny and the room to move around is extremely small, so if things aren’t “aligned” perfectly (each screw tightened and cover in exact correct location) the heads may not move correctly and can’t read data.
If your recovery is successful, the $50 is put towards the recovery fee.
Note: the “cover” is not the same as the “enclosure.” If you have an external hard drive, and just removed the plastic enclosure, there is no extra fee.
After your data recovery is finished (successful or not), you’ll have 14 days to pay for the recovery (or just for shipping back if recovery was not successful). After 14 days, there is a $10 per week storage fee to retain your hard drives and accessories. Due to our limited storage capacity, after 60 days of non-payment, your drive(s) and accessories become the property of $300 Data Recovery and will be recycled and/or destroyed.
For “deleted files recovery” and “format recovery” hard drives, we charge our full fee up-front. This fee is not refundable. We will get you back every file that can possibly be recovered. This up-front non-refundable policy also applies to the recovery of “overwritten” files and “lost” files.
We charge this fee up-front because we will end up recovering all possible files from the drive. But, we cannot possibly know which files will be recovered until after the entire recovery is finished.
Once the recovery is finished, we’ve recovered 100% of the sectors on the drive and 100% of the files that could be recovered. But since deleted/formatted files may have been overwritten, we cannot guarantee which files will be recovered.
Due to the nature of a deleted, formatted, or overwritten/missing files recovery, you may end up paying our full rate and not get back the files you need. This is a risk you must accept if you wish to proceed with our recovery.
*Note: our $100 “USB PCB” and $100 “Encryption” fees do not apply for “deleted files” or “format” recoveries unless we need to clone the drive (i.e., it has bad sectors and/or firmware corruption).
We only recommend using a transfer drive for saving the recovered in format/erased file recoveries. Although it’s possible to move the recovered data back to the original hard drive, this is not advisable since further recovery attempts would be impossible.
About 25% of drives we receive have bad heads (these are most often drives that have been dropped). We always try to offer our customers the option of an affordable partial recovery, by disabling the bad head(s) and recovering data using the remaining good heads. But sometimes, the only way to recover any data is by replacing parts inside the drive. If the cost of donor parts is too expensive (more than $50) then the recovery is not feasible for us to perform (assuming we don’t already have the donor part in stock and cannot disable the bad head and provide a “partial recovery”). In these cases, we may offer you the option of providing/paying for the required donor part (which could cost $50 or more). You can also decline our attempt and pay nothing.
We charge $25 for “hard drive destruction services” if you wish to have your device completely destroyed to prevent future access to your data. Learn more about our hard drive destruction services.
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