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We do not need your RAID controller, server bays, or RAID enclosure to recover your data! We just need the bare drives.
Attempting to repair a RAID within its original enclosure is extremely dangerous and often leads to data loss. Since we have the expertise required to rebuild any RAID array by hand manually, all we need from you is the bare hard drives from your RAID. By analyzing each hard drive on a sector-level, we can determine your RAID’s parameters (like disk order, stripe size, RAID type, etc.) and virtually rebuild your RAID — even if you don’t know what kind of RAID you have.
We have successfully recovered data from practically all RAID types, including:
- RAID-0, RAID-1, RAID-4, RAID-5, RAID-6, RAID-50, RAID-60, RAID-10, JBOD / Spanned
- Areca
- HP/Dell
- Drobo
- Qnap
- FreeNAS
- Apple Fusion Drive
We can recover data from all partition formats, like HFS+ (Mac), FAT32/NTFS (PC), XFS/EXT3/EXT4/ReiserFS (Linux), and Virtual File Systems (VMFS) along with all hard drive interfaces (like SATA, IDE/ATA, SCSI, and SAS).
Drobo Data Recovery
We offer two options for Drobo devices due to their proprietary RAID configuration:
Option 1 (this is the cheaper option, but you may pay our “single-drive” recovery fee and not get back your data):
- Assuming the problem with your Drobo is a bad drive (marked on Drobo with a “red” or “yellow” LED indicator), you can give us just the bad drive, and we’ll clone it to a new SATA drive that you provide or buy from us.
- If we can successfully clone 99.9-100% of the sectors, then our fee is due ($300; +$100 if the individual drive is over 2TB). You will then take the clone, put it back in your Drobo, and hope the Drobo mounts (or it’s able to repair itself and then mount, or it’s a good enough clone that Drobo technical support can rebuild the RAID).
- If we recover less than 99.9% of the sectors, it’s your choice to pay for our partial clone or decline the recovery and pay a $100 labor fee.
- If we can’t recover any of the sectors (or less than 90%), there is no charge.
- There are no refunds after you receive the cloned drive, even if the Drobo doesn’t mount, isn’t able to repair itself, or Drobo technical support cannot fix it.
Option 2 (this is the more expensive option, but less risky, and you’ll only pay our full rate if we get back data you want):
- You give us the entire Drobo unit with all the hard drives. We will clone each drive before doing attempting any rebuild or manual repair, which is much safer than using rebuilding with the original hard drives because Drobo’s automatic repair/rebuild could end up making things worse.
- If we can get back data you want, the cost would be $300 x [the total number of drives in Drobo] (so if you have a 5-drive Drobo, the cost would be $1500; +$100 per drive if the hard drives are larger than 2TB).
- If we get back data you do not want, we charge $100 labor, per drive.
- If we can’t recover any data, there is no charge for our attempt.
Watch a YouTube video from MacVoices host Chuck Joiner about his experience with $300 Data Recovery after his Drobo failed:
