Most data recovery companies charge a premium for RAID data recovery (similar to their extra fees for SCSI or SAS hard drives), because of the customers who use RAIDs. Most RAID users, like SCSI and SAS users, are businesses that can afford to spend more money for data recovery and often need their data back urgently.
We DO NOT take advantage of these circumstances in our RAID data recovery (and SCSI/SAS) pricing.
In addition, other data recovery companies will charge you extremely high prices to “recover” the bad drive(s) in your RAID, even if they don’t need them to recover all your data. For example, if you have a RAID 6, and two drives have bad heads, other companies will charge you thousands of dollars to swap heads so the drives are readable.
But since many RAID types contain redundant “parity” data (including RAID-1, RAID-5, and RAID-6), replacing the heads is often an unwarranted expense. You’ll save a ton of money if we are able to rebuild your RAID using the “parity” data (which is possible in 95% of RAID cases).
No other data recovery company can match our RAID recovery rate (both in price and simplicity). If we are able to recover your files, you’ll pay a flat rate of $300 per drive. Pay NOTHING if we can’t recover your data!
We’ve recovered over 1,500 RAID arrays since 2007, so you can rest assured that we have the tools and knowledge required to get the job done safely and quickly.
We do not need even your “RAID controller” or “RAID enclosure” to recover your failed RAID!
We have the expertise required to manually rebuild any RAID array by hand. By analyzing each hard drive on a sector-level, we are able to determine your RAID’s parameters (like disk order, stripe size, RAID type, etc.) and virtually rebuild your RAID — even if you don’t know what kind of RAID you have.
We have successfully recovered data from practically all RAID types, including:
We can recover data from all file system formats, like HFS+ (Mac), FAT32/NTFS (PC), XFS/EXT3/EXT4/ReiserFS (Linux), and Virtual File Systems (VMFS) along with all hard drive interfaces (like SATA, IDE/ATA, SCSI, and SAS).
We offer two options for Drobo data recovery due to their proprietary RAID configuration:
Option 1 (this is the cheaper option, but you may pay our “single-drive” recovery fee and not get back your data):
Assuming the problem with your Drobo is a bad drive (marked on Drobo with a “red” or “yellow” LED indicator), you can give us just the bad drive and we’ll clone it to a new SATA drive that you provide or buy from us.
If we can successfully clone 99.9-100% of the sectors, then our fee is due ($300; +$100 if the individual drive is over 2TB). You will then take the clone, put it back in your Drobo, and hope the Drobo mounts (or it’s able to repair itself and then mount, or it’s a good enough clone that Drobo technical support can rebuild the RAID).
If we recover less than 99.9% of the sectors, it’s your choice to pay for our partial clone or decline the recovery and pay a $100 labor fee.
If we can’t recover any of the sectors (or less than 90%), there is no charge.
There are no refunds after you receive the cloned drive, even if the Drobo doesn’t mount, isn’t able to repair itself, or Drobo technical support cannot fix it.
Option 2 (this is the more expensive option, but less risky, and you’ll only pay our full rate if we get back data you want):
You give us the entire Drobo unit with all the hard drives. We will clone each drive before doing attempting any rebuild or manual repair, which is much safer than using rebuilding with the original hard drives, because Drobo’s automatic repair/rebuild could end up making things worse.
If we can get back data you want, the cost would be $300 x [the total number of drives in Drobo] (so if you have a 5 drive Drobo, the cost would be $1500; +$100 per drive if the hard drives are greater than 2TB).
If we get back data you do not want, we charge $100 labor, per drive.
If we can’t recover any data, there is no charge for our attempt.
For no extra cost, our average turnaround time for RAID data recoveries is 2-5 days. If you need your data back even faster, check out our Priority Service.
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