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The tool we used to recover your data, Ace Lab’s PC-3000 with Data Extractor, is a PC-only tool. Unfortunately, Data Extractor’s file listings can only be easily accessed on Windows, as there’s no Mac version of their file listing software, despite our requests over the years.

If you have a Windows computer available, it’s much easier to download the file listing there, and then follow the PC instructions.

If you know how to open a Windows .exe application on your Mac:

  1. Download and extract (double-click) the .zip file from the link we sent you.
  2. After extracting, you’ll see three files: “DEViewer” (a Windows Application .exe file) and two .acelab files (“Good” and “Bad”).
  3. Open DEViewer.exe using the Windows emulation/VM program of your choice, click the “Open File Report” icon (top left; looks like a folder) and choose the “Good” or “Bad” .acerep file. Only open one file listing at a time (otherwise, the program may freeze).

If you DON’T know how to open a Windows .exe application on your Mac:

There are three main options: Whisky, Crossover, and Wine

  • Whisky is the best/easiest option, but you need to be using an Apple Silicon (M-series chips) Mac with macOS Sonoma 14.0 or later. 
  • Crossover takes 5-10 minutes to get up and running and works on an Intel or Apple Silicon (M1 or newer) based Mac running macOS 10.13 or later.
  • Wine takes around 5 minutes to get up and running and works on older Macs running macOS 10.8 to 10.14. Wine won’t work on macOS Catalina 10.15 or newer. 

If you don’t know what kind of Mac you have, you can check by clicking the Apple menu (top-left corner of your Mac) –> About This Mac. 


WHISKY: requires Apple Silicon (M-series chips) Mac with macOS Sonoma 14.0 or later

  1. Download and extract the file listing from the link we sent.
  2. Double-click the zip file in your Downloads folder to extract its contents. You’ll see three files: “DEViewer.exe” (a Windows Application .exe file) and two .acelab files (“Good” and “Bad”). Next, we need to install “Whisky” so you can open the exe file on your Mac.
  3. Download Whisky.
  4. Double-click the Whisky.zip file to extract Whisky.app.
  5. Move Whisky.app to your Applications folder.
  6. Double-click Whisky.app from the Applications folder to open.
  7. If prompted, “Whisky.app is an app downloaded from the Internet. Are you sure you want to open it?” click “Open.” 
  8. If prompted, “Dependencies Setup,” click “Next” to install dependencies.
  9. Once Whisky is open, click the “Run” button (bottom right-hand corner).
  10. Point to the Deviewer.exe file in your Downloads folder.
  11. Now Deviewer.exe is open. 
  12. Click the “Open File Report” icon (top left; it looks like a folder), and choose the “Good” or “Bad” .acerep file. 
  13. Browse both file listings thoroughly. You can use the search box to find specific files. To find “all” recovered files of a specific file type, for example, JPEG images, search this: “*.jpg” (or whatever extension you want to find). 

 


CROSSOVER: watch this video or follow the steps below

1) [0:00-0:15] Download Crossover (click “Try Free”).

2) [0:15-0:22] Extract the downloaded file, move “Crossover” to the Applications folder, double-click to open (click “Try Now”).

3) [0:28-0:36] Once opened, click “Bottle” at the top, click “New Bottle,” name it anything (e.g., “300DDR”), set “Bottle Type” to “Windows 98,” click “Create.”

4) [0:37- 1:01] Select the bottle you just created in the left column, double-click “Run Command,” browse to find the “DEViewer.exe” file. Click “Run.”

5) [1:02-1:20] If prompted about a “security warning,” click “Cancel.” Open “System Preferences, go to “Security & Privacy,” click the lock icon and enter your password. Click “Allow Anyway” so Deviewer.exe can open.

  • Note: this happens because of Mac OS’s new “Gatekeeper.” You can learn more about “Gatekeeper” on Apple’s support site.

6) [1:21- 1:34] Once opened, click the “Open File Report” icon (top left; looks like a folder), and choose the “Good” or “Bad” .acerep file. Only open one file listing at a time (otherwise the program may freeze). You may have to click “Allow Anyway” in “Security & Privacy,” and “Open” in Apple’s pop-up warning, several times.

7) [1:35-2:11] Browse both file listings thoroughly. You can use the search box to find specific files. To find “all” recovered files of a specific filetype, for example, JPEG images, search this: “*.jpg” (or whatever extension you want to find). Quit Crossover when finished.


WINE: only works on Mac OS 10.14 (Mojave) and below

1) Download Wine — choose the one on top called “Installer for ‘Wine Stable’.”

2) Double-click and install Wine.

  • If prompted, you may need to install Quartz11 first.
  • If you get a message stating Wine “can’t be opened because Apple cannot check it for malicious software,” go to System Preferences -> Security & Privacy -> click “Open Anyway” (at the bottom-right of the “General” tab). Note: this happens because of Mac OS’s new “Gatekeeper.” You can learn more about “Gatekeeper” on Apple’s support site.

3) Find the “DEViewer.exe” file you already extracted from the link we sent. Right-click it, hover over “Open With” and select “Wine Stable.”

IF WINE ASKS TO INSTALL ADDITIONAL SOFTWARE, JUST IGNORE/CANCEL — IT’S NOT NECESSARY TO VIEW THE FILE LISTING.

5) Click the top-left “folder” icon and open your file listings (only one at a time).

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