We started as a specialized Mac repair company prior to 2007…
Over the years, we’ve transitioned into the premier affordable data recovery company. But, we didn’t forget what we learned about Macs, and now we’re one of the most experienced and knowledgeable Mac data recovery companies.
One of the most common signs that you need data recovery for your Mac is the “flashing folder with the question mark” when starting up. The “flashing question mark in folder” symbol means the computer can’t find the operating system folder and therefore cannot start-up.
Other problems include a spinning wheel (aka “the spinning wheel of death” or “colored pinwheel”) or an unresponsive operating system. If your machine does not power on at all, we can still attempt to repair the logic board and get it booted up again (at least, enough to recover the data).

Fire damaged MacBook; 100% recovered!
Apple’s Fusion Drive
Apple’s Fusion Drive is, in fact, Apple’s proprietary RAID format consisting of two drives: a fast/small SSD drive along with a slower/larger HDD drive. Fusion Drives allow you to move data quickly while yielding more space than a typical SSD could alone provide. Fusion drives are typically found in iMacs and Mac Pros — not Macbooks/Macbook Pros.
The problem with Fusion Drives is when one device fails, you lose everything (similar to a RAID-0).
We have a lot of experience recovering failed Fusion Drives. If you need your Fusion Drive recovered, be sure to give us both drives (the SSD and the HDD). If only the SSD is available, then typically no data can be recovered. If only the HDD is available, often we can recover many files, but they will not have their original folder structure or file names.
For Fusion Drives, just like RAIDs, we charge per drive. Most Fusion Drives have a 3TB HDD, so the total cost is $700 ($300 to recover the SSD and $400 to recover a drive over 2TB). If your HDD is 2TB or smaller, the cost is $600 total. And if your Fusion Drive is encrypted with FileVault (Apple’s encryption), the cost is +$200 ($100 “encryption fee” per drive in RAID).