Frequently Asked Questions


How much will it cost?

We have pre-determined flat fees — $300, $400, and $500. You can use our Instant Rate Calculator to find out the total charge for your recovery, before dropping off or mailing in your device. Or, you can submit a Chances Form and we’ll include a quote with your chances for a successful recovery. 


How do I know my hard drive and recovered data will be safe?

See “Your Data’s Safety” page.


What problems / hard drive failures can we solve?

See “Our Abilities” page.


What is your website’s Privacy Policy?

 See “Privacy Policy” page. 


How much to recover Western Digital My Passport?

Here’s how our rate works (for this model drive):

– If we recover 99-100% of your data, you’ll pay our $500 fee. Note — this total includes our $100 “USB PCB” fee (because the USB port is soldered onto the PCB) and our $100 “Encryption” fee (because your drive contains WD’s “Smartware” encryption).

– If we recover less than 99-100% of your data, you have the option to pay our $500 fee, or pay a $100 labor fee and decline the recovery.

– If we can’t recover any data, there is no charge (assuming the cover of your drive wasn’t opened, as this incurs a $50 up-front non-refundable fee).

Prices do not include a “transfer” drive (which you can supply, or purchase from us, starting at $65 for a 500GB USB 3 Portable External drive) or shipping ($15 anywhere in the US for most drives), if applicable. Also, if donor heads are required, the part may cost $100-$200 (if we don’t have in stock already).


What is your typical turn around time?

Our average turn around time is 5-10 days for standard service. If you need your data back as fast as possible, consider our Priority Service (usually 1-2 days).


When do I pay?

Besides the three exceptions noted below, you will pay nothing until we recover your data and you approve the file listing we send you.

Cover Opened Fee
If the hard drive’s “COVER” (not “enclosure”) has been opened, there is a $50 up-front, non-refundable fee.

Priority (“Rush”) Service
Our Priority Service requires a $50 up-front, non refundable fee.

Deleted Files / Format Recovery
For “deleted files recovery” and “format recovery” hard drives, we charge our full fee up-front. This fee is not refundable (unless no files are recovered).


What type of payments do you accept?

For payment we only accept cash, credit card (including American Express), Paypal, and most cryptocurrencies (like Bitcoin, Ether, and Ripple). 


What are the rule/requirements for providing my own Transfer drive (drive to move recovered data onto)?

1) Send us an empty drive. Your transfer drive will be formatted (all your data will be permanently deleted) before we start moving the recovered data.

2) If your transfer drive is too small or defective (i.e. contains bad sectors, un-mounts itself while moving data, etc), we will move your data to the smallest drive we have for sale.

3) The drive must be an external hard drive (with USB, Firewire, or Thunderbolt) or a bare SATA drive.

4) Transfer drive cannot be a NAS drive (with an ethernet connection) or a USB flash drive (unless the bad drive is also flash).

5) Drive must arrive in the same box as the bad drive (you cannot send in a transfer drive after we receive your bad drive). If you fail to include a transfer drive with your bad drive, we will move your data to the smallest drive we have for sale.

6) Drive should be equal or greater size than bad drive (you could send a smaller drive, but if it’s not big enough to store all your data, we will move your data to the smallest drive we have for sale).


Is there an extra fee if the cover of my drive has been opened?

Yes, there is a $50 non-refundable up-front payment required.

This fee is due to the increased diagnosis/repair time required after the cover has been opened. Opening the cover can create several other problems, separate from the original problem, which make repairing the drive more difficult and time consuming.

If your recovery is successful, the $50 is put towards the recovery fee.

Note: the “cover” is not the same as the “enclosure.” If you have an external hard drive, and just removed the plastic enclosure, there is no extra fee. See example “open cover” photos here: https://www.300dollardatarecovery.com/data-recovery-prices/#cover.


How do I find out the model number of my hard drive?

To find out the model of your hard drive, you need to look at the label on the bare hard drive. Use the example model numbers and pictured on our “Find Your Model” page to help find your hard drive’s model number. If you have an external drive, you’ll need to remove the enclosure. You can find video instructions on our “Remove Your Enclosure” page.


 More questions?

Live chat available 24×7. Call 323-230-0622. Send .

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